Client Support and Training (Remote)
We are seeking a Client Support and Training to play a key role in shaping a platform that directly impacts providers, cllinicians, and patients nationwide.
Role Description
Client Support and Training works with service providers and personnel specializing in Complex Rehab, DME and Supply Fulfillment.
Client Support and Training is responsible for onboarding new clients to the ATLAS Enterprise Software (ATLAS) and ACES-ATP platforms, conduct training sessions, assist with client support issues, and address other training and support needs from ATLAS and ACES-ATP Clients. Analyze subscriber processes and collaborate with subscribers on recommended improvements.
Responsibilities
- Remote training via Microsoft Teams with ATLAS subscribers
- Weekly remote training to educate and review processes for the subscribers to the ACES-ATP platform
- Remote Q&A refresher sessions with ATLAS subscribers
- Remote training sessions to introduce and educate ATLAS subscribers on new features
- Monitor the ATLAS helpdesk to address training support requests
- Stay up-to-date with new products/services to ATLAS
- Utilize ATLAS reporting data to discover ways to assist subscribers to increase efficiency and revenues
Candidate Qualifications
- 3-5 minimum years previous Customer Support experience
- Strong Complex Rehab Technology and Power Mobility Industry background
- Base understanding and application of Revenue Cycle Management software and Customer Relationship Management software
- Previous experience as a user of ATLAS Enterprise Software is a plus
- Work independently and efficient as remote employee