Careers

Client Support and Training

Client Support and Training works with service providers and personnel specializing in Complex Rehab, DME and Supply Fulfillment.

Client Support and Training is responsible for onboarding new clients to the ATLAS Enterprise Software (ATLAS) and ACES-ATP platforms, conduct training sessions, assist with client support issues, and address other training and support needs from ATLAS and ACES-ATP Clients. Analyze subscriber processes and collaborate with subscribers on recommended improvements. 

Qualifications

• 3-5 minimum years previous Customer Support experience
• Strong Complex Rehab Technology and Power Mobility Industry background
• Base understanding and application of Revenue Cycle Management software and Customer Relationship Management software
• Previous experience as a user of ATLAS Enterprise Software is a plus
• Work independently and efficient as remote employee

Responsibilities

• Remote training via Microsoft Teams with ATLAS subscribers
• Weekly remote training to educate and review processes for the subscribers to the ACES-ATP platform
• Remote Q&A refresher sessions with ATLAS subscribers
• Remote training sessions to introduce and educate ATLAS subscribers on new features
• Monitor the ATLAS helpdesk to address training support requests
• Stay up-to-date with new products/services to ATLAS
• Utilize ATLAS reporting data to discover ways to assist subscribers to increase efficiency and revenues

Send resume to hr@atlas-vue.com.

Product Manager (Remote) – ATLAS Technology

As ATLAS Technology continues to expand its platform across the Complex Rehabilitation Technology (CRT) industry, we are seeking a Product Manager who thrives in solving operationally complex problems and building scalable, high-impact solutions.

This role is designed for builders—individuals who excel in ambiguity, understand workflow-heavy environments, and take full ownership of outcomes. You won’t just manage a roadmap—you will drive meaningful impact across the CRT order lifecycle, from intake and documentation to insurance authorization and order fulfillment.

As a Product Manager at ATLAS, you will define product vision, strategy, and execution across core platform areas. You will develop a deep understanding of CRT workflows, including ATPs, intake teams, documentation specialists, and operational leadership. Your focus will be turning fragmented, manual processes into streamlined, intelligent, and scalable digital workflows.

You will partner closely with design, engineering, customer success, and go-to-market teams to deliver solutions that reduce inefficiencies, improve compliance, and accelerate funding success for our users.

Qualifications

• 4+ years of product management experience, ideally in B2B SaaS, healthcare technology, or workflow-driven platforms.

• Experience working in or adjacent to operationally complex environments (CRT, healthcare, logistics, or similar industries preferred).

• Proven ability to take ambiguous ideas from concept to launch, prioritizing high-impact, real-world problems.

• Strong user empathy with the ability to deeply understand and improve day-to-day workflows across multiple roles.

• Technical fluency with the ability to collaborate effectively with engineering and make informed tradeoffs.

• Excellent communication skills, able to clearly articulate product decisions across technical and non-technical audiences.

• Demonstrated ability to lead cross-functional teams and drive alignment across product, design, engineering, and go-to-market stakeholders.

• Bias toward action with a mindset of testing, learning, and iterating quickly.

Responsibilities

• Own the success of one or more core ATLAS product areas, focusing on real-world outcomes and operational impact across CRT workflows.
• Define and execute product vision and strategy aligned with ATLAS’s mission to modernize and streamline the CRT order lifecycle.
• Lead product discovery through user interviews, workflow shadowing, usability testing, and industry-specific research across roles such as ATPs, intake, and documentation teams.
• Translate complex, fragmented CRT processes into clear product requirements, intuitive workflows, and scalable solutions.
• Build and iterate on features from 0→1 and from 1→scale, with rapid feedback loops and continuous improvement.
• Partner cross-functionally with design and engineering to deliver intuitive, compliant, and technically scalable experiences.
• Collaborate with Customer Success, Sales, and Operations to ensure strong product adoption, clear value communication, and measurable improvements in efficiency and funding outcomes.
• Maintain a high standard for usability, workflow cohesion, and platform consistency across ATLAS.

Send resume to hr@atlas-vue.com.

Senior Product Designer

 (Remote) – ATLAS Technology

At ATLAS Technology, we are transforming the Complex Rehabilitation Technology (CRT) industry by streamlining workflows, reducing inefficiencies, and improving outcomes across the entire order lifecycle.

We are seeking a Senior Product Designer who thrives in complexity and is passionate about designing intuitive, scalable solutions for workflow-heavy environments. This role is ideal for someone who can take fragmented, manual CRT processes—such as intake, documentation, insurance authorization, and order management—and translate them into seamless digital experiences.

As a Senior Product Designer at ATLAS, you will play a key role in shaping the future of our platform. You will work across multiple product areas, designing solutions that empower ATPs, intake teams, documentation specialists, and operations leaders to work more efficiently and accurately.

This is a remote-first role, designed for someone who is comfortable working cross-functionally in a fast-paced, collaborative environment and eager to make a meaningful impact in healthcare technology.

Qualifications

• 5+ years of experience in product design, preferably in B2B SaaS, healthcare technology, or workflow-driven platforms.

   

• Strong ability to break down complex, ambiguous problems into clear, actionable design solutions.

   

• Excellent communication skills, with the ability to articulate design decisions from high-level concepts to detailed execution.

   

• A strong portfolio demonstrating complex, well-crafted design work, particularly in enterprise or operational systems.

• Experience designing for workflow-heavy environments or multi-role user systems.

• Familiarity with AI-driven experiences or intelligent workflow automation is a plus.

• Adaptability and comfort working in a fast-paced, remote-first environment with evolving priorities.

Not Required but Desired

• Experience designing for developer tools or highly technical platforms.
• Familiarity with workflow automation systems or operational software.
• Exposure to healthcare, CRT, or revenue cycle management (RCM) environments.

Responsibilities

• Own the full design lifecycle across multiple product areas—from discovery and research to prototyping, development handoff, and post-launch optimization.
• Conduct user research across CRT roles (ATPs, intake, documentation, billing) to deeply understand workflow challenges and identify high-impact opportunities.
• Translate complex operational processes into intuitive, user-centered designs that reduce friction and improve efficiency.
• Create high-fidelity designs and interactive prototypes that clearly communicate product functionality and user experience.
• Collaborate closely with product managers and engineers to ensure designs are feasible, scalable, and aligned with platform architecture.
• Establish and evolve design systems, patterns, and components that support consistency across the ATLAS platform.
• Continuously iterate based on user feedback, data insights, and evolving business needs.

Send resume to hr@atlas-vue.com.

 Machine Learning Ops Manager  

 (Remote) – ATLAS Technology

As ATLAS Technology continues to innovate within the Complex Rehabilitation Technology (CRT) industry, we are seeking a Machine Learning Ops Manager to build and scale the infrastructure powering our intelligent platform.

In this role, you will lead the development of machine learning and AI systems that drive automation, workflow optimization, and decision support across the CRT order lifecycle—from referral intake and documentation validation to insurance authorization and billing.

You will own the architecture and scalability of ML systems that support real-world healthcare operations. This includes building pipelines that can handle increasing data complexity, improving model performance in production, and enabling rapid iteration of AI-driven features that reduce inefficiencies and compliance risk.

At ATLAS, this is not about maintaining legacy models—it’s about building forward-thinking, production-grade AI capabilities that directly impact providers, operational teams, and patient outcomes.

Qualifications

• 5+ years of experience in ML infrastructure, deployment, and scaling models in production environments.
• Strong software engineering skills with proficiency in Python and modern backend technologies.
• Experience designing and operating highly available, scalable ML systems for inference, evaluation, and experimentation.
• Deep understanding of observability practices, including monitoring, alerting, and performance tracking for ML systems.
• Experience with distributed systems, reliability engineering, and incident response in production environments.
• Ability to operate in ambiguity with a strong sense of ownership and urgency in a fast-paced, remote-first environment.

Not Required but Desired

• Experience with ML CI/CD pipelines and frameworks such as PyTorch, TensorFlow, or similar.
• Familiarity with modern inference frameworks (e.g., vLLM, Triton, TensorRT).
• Experience managing GPU workloads, including orchestration, utilization, and cost optimization.
• Knowledge of performance optimization techniques for training and inference (e.g., CUDA profiling, memory optimization, multi-GPU systems).
• Exposure to healthcare, CRT, or workflow-heavy operational platforms.

Responsibilities

• Architect, design, and scale ML systems that support high-volume, workflow-driven healthcare operations.
• Build and maintain infrastructure for model training, evaluation, deployment, and monitoring across the ATLAS platform.
• Develop robust data pipelines that power ML models used in documentation validation, workflow automation, and operational intelligence.
• Partner closely with ML engineers, software engineers, and product teams to integrate models seamlessly into real-world CRT workflows.
• Establish best practices for ML lifecycle management, including CI/CD, versioning, and reproducibility.
• Monitor system performance, troubleshoot production issues, and continuously optimize for reliability, scalability, and efficiency.
• Create tools and frameworks for evaluating ML and AI model performance, including both offline testing and real-time production feedback.
• Drive improvements in observability, including logging, metrics, tracing, and model performance monitoring.

Send resume to hr@atlas-vue.com.